Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

For orders over $100 we offer FREE SHIPPING!

Which payment methods are accepted in the Online Shop?

Currently we offer VISA, MasterCard, and AMX through PayPal, You do not need an PayPal account to purchase online. We also offer eTransfer. Please see info on eTransfers below.

How long will delivery take?

All online orders are shipped Via Canada Post. Most order are delivered in 3-4 business day.

How secure is shopping in the Online Shop? Is my data protected?

We use PayPal for all online payment so that your information is safe and secured. PayPal is the faster, more secure way to pay online. … It’s free to sign up for a PayPal account and to download the PayPal app to receive and send money.

What exactly happens after ordering?

Once your ordered and payment have been confirmed one of our pickers will package everything up to be ship. Once shipping has been established we will forward you a tracking number for your order. Most orders are shipped in 1-2 business days.

Do I receive an invoice for my order?

An invoice will be emailed to you once you have completed your purchase. You will also have access to it by logging into your account at chibaba.ca.

 

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